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FAQ

  • If I have a query, who do I contact?
    For any queries you can email hello@live2move.co.za
  • What are the payment options?
    Card payments via Yoco or Zapper
  • How will I know that you have received my payment?
    Should you pay via a card with YOCO or pay with Zapper at checkout, we will receive notification that payment has been made.
  • What are my delivery options?
    Courier to your door, Pargo Pick Up or collect direct from Live2Move
  • What is the cost of delivery?
    Delivery within South Africa: Delivery to door R100 (2 – 5 working days, depending on area) Click & Collect via Pargo R75 (2 – 5 working days, depending on area) International Deliveries: Calculated per order
  • How do I receive my order via PARGO pickup
    Pargo allows you to receive your order parcels at a pickup point located at a convenient retail store near you. How does it work: At checkout, select PARGO pickup. You will then click on the link below and select where you want your order to be picked up. On the notes section, please specify where you'd like to collect your order. https://pargo.co.za/find-a-store/
  • Where do I find my Pargo pickup point?
    https://pargo.co.za/find-a-store/
  • How do I track my order?
    Once your order has been shipped, we will email you a tracking number and you can track it on the courier company’s website.
  • Can I cancel my order?
    You are entitled to cancel your order prior to the point at which you receive an email confirming that it is being shipped for delivery. Should you wish to return the product thereafter, you can do so in accordance with our Returns Policy. You can request to cancel your order by emailing hello@live2move.co.za and include your banking details for your refund.
  • Procedure for Exchange
    Download and complete a Request to Exchange form off the website and email to hello@live2move.co.za. You will then receive a reply with details of how to proceed.
  • Who is responsible for Shipping costs on items for exchange?
    If the required exchanged is due to a mistake from Live2Move, Live2Move will be responsible for shipping costs, otherwise it will be for customer’s account.
  • How long do I have to apply for an exchange, after receiving my product?
    Orders being returned for exchange must be applied for within 15 days from purchase date.
  • What happens after an exchange is approved
    Once a completed form is received you will receive notification via email to return goods for exchange. Once item is received by Live2Move and inspected and passed as in original condition, the replacement item will be shipped.
  • How long do I have to apply for a refund, after receiving my product?
    Unwanted products being returned for refund must be applied for within 15 days from purchase date and defective products within the stipulated warranty period.
  • What condition should the product be returned in?
    If you have changed your mind and would like to return an unwanted product, note that these items can only be returned if they are in the original product packaging. Defective products without the original product packaging can be returned within the stipulated warranty period of the relevant product.
  • Will I get money back or a receive a voucher?
    You can request whether you would like a refund into your account or voucher for your refund.
  • Who is responsible for the shipping fees for the return?
    The customer will be resposnible for Returns of new unwanted products and cancelled orders that were not cancelled prior to shipping. Live2Move will be responsible for Returns of defective products within warranty period.
  • Procedure for returns of new unwanted products and defective products in warranty?
    Complete and submit the Request to Return form and email to hello@live2move.co.za. You will then receive a reply with details of how to proceed.
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